Overview

Follow these best practices to ensure your Sticker integration is secure, performant, and provides the best user experience.

Authentication & Security

Protect Your API Key

DO:

Store API keys in environment variables
Use secrets management systems (AWS Secrets Manager, HashiCorp Vault)
Use different keys for sandbox and production
Keep keys server-side only

DON’T:

Hardcode API keys in source code
Commit keys to version control
Share keys in chat/email
Expose keys in client-side code

Session Token Management

DO:

Generate tokens on-demand when user opens module
Handle token expiration gracefully (tokens last 5 min)
Regenerate tokens on authentication errors
Clear any references when user logs out

DON’T:

Pre-generate tokens in advance
Cache or store session tokens
Reuse tokens across sessions
Share tokens between users

iframe Security

DO:

Use sandbox attribute with proper permissions
Implement Content Security Policy
Use HTTPS for all environments

DON’T:

Remove sandbox permissions unnecessarily
Mix HTTP and HTTPS content
Disable security features for convenience

Error Handling

Implement Retry Logic

Use exponential backoff for transient failures:

async function callStickerAPI(endpoint, options, maxRetries = 3) {
  let lastError;
  
  for (let attempt = 0; attempt < maxRetries; attempt++) {
    try {
      const response = await fetch(endpoint, options);
      
      // Don't retry client errors (4xx except 429)
      if (response.status >= 400 && response.status < 500 && response.status !== 429) {
        const error = await response.json();
        throw new Error(`Client error: ${error.message}`);
      }
      
      if (!response.ok) {
        throw new Error(`HTTP ${response.status}`);
      }
      
      return await response.json();
    } catch (error) {
      lastError = error;
      
      // Don't retry on last attempt
      if (attempt === maxRetries - 1) break;
      
      // Exponential backoff: 1s, 2s, 4s
      const delay = Math.pow(2, attempt) * 1000;
      await new Promise(resolve => setTimeout(resolve, delay));
    }
  }
  
  throw lastError;
}

Handle Rate Limiting

Respect rate limits and implement backoff:

async function handleRateLimit(response, retryFn) {
  if (response.status === 429) {
    const data = await response.json();
    const retryAfter = data.retry_after || 60;
    
    console.warn(`Rate limited. Retrying after ${retryAfter} seconds`);
    
    await new Promise(resolve => 
      setTimeout(resolve, retryAfter * 1000)
    );
    
    // Retry the request
    return retryFn();
  }
  
  return response;
}

User-Friendly Error Messages

Transform technical errors into helpful messages:

function getUserFriendlyError(error) {
  const errorMap = {
    'VALIDATION_ERROR': 'Please check your information and try again.',
    'UNAUTHORIZED': 'Authentication failed. Please refresh and try again.',
    'USER_ALREADY_EXISTS': 'This user is already set up.',
    'Profile not found': 'Your account needs to be set up. Please contact your administrator.',
    'SESSION_EXPIRED': 'Your session has expired. Refreshing...',
    'RATE_LIMIT_EXCEEDED': 'Too many requests. Please wait a moment and try again.',
  };
  
  return errorMap[error.code] || errorMap[error.message] || 
    'An error occurred. Please try again or contact support.';
}

Performance Optimization

Don’t Cache Session Tokens

Session tokens are single-use and short-lived—never cache them:

// ❌ BAD - Never cache session tokens
const tokenCache = new Map();
function getCachedToken(userId) {
  return tokenCache.get(userId);
}

// ✅ GOOD - Generate fresh each time
async function getSessionToken(userId) {
  const response = await fetch('/api/supplies/auth', {
    method: 'POST',
    body: JSON.stringify({ userId })
  });
  return response.json();
}

Preconnect to Sticker Domain

Speed up iframe loading:

<!-- Add to your HTML head -->
<link rel="preconnect" href="https://shop.usesticker.com" />
<link rel="dns-prefetch" href="https://shop.usesticker.com" />

Monitor Performance

Track integration performance metrics:

class StickerMetrics {
  static trackHandshake(startTime, success) {
    const duration = Date.now() - startTime;
    
    // Send to your analytics
    analytics.track('sticker_handshake', {
      duration_ms: duration,
      success: success
    });
  }
  
  static trackIframeLoad(startTime) {
    const duration = Date.now() - startTime;
    
    analytics.track('sticker_iframe_load', {
      duration_ms: duration
    });
  }
  
  static trackError(endpoint, error) {
    analytics.track('sticker_error', {
      endpoint: endpoint,
      error_code: error.code,
      error_message: error.message
    });
  }
}

// Usage
const start = Date.now();
try {
  const result = await getSessionToken(userId);
  StickerMetrics.trackHandshake(start, true);
} catch (error) {
  StickerMetrics.trackHandshake(start, false);
  StickerMetrics.trackError('handshake', error);
}

User Experience

Loading States

Always show loading indicators:

function SuppliesModule({ userId }) {
  const [state, setState] = useState('initializing');
  const [iframeUrl, setIframeUrl] = useState(null);

  useEffect(() => {
    async function load() {
      try {
        setState('loading');
        const { iframe_url } = await getSessionToken(userId);
        setIframeUrl(iframe_url);
        setState('ready');
      } catch (error) {
        setState('error');
      }
    }
    load();
  }, [userId]);

  return (
    <div className="supplies-wrapper">
      {state === 'loading' && (
        <div className="loading-state">
          <Spinner />
          <p>Loading supplies...</p>
        </div>
      )}
      
      {state === 'error' && (
        <div className="error-state">
          <ErrorIcon />
          <p>Failed to load supplies</p>
          <button onClick={() => window.location.reload()}>Try Again</button>
        </div>
      )}
      
      {iframeUrl && (
        <iframe
          src={iframeUrl}
          className="w-full h-full border-0"
          style={{ display: state === 'ready' ? 'block' : 'none' }}
          onLoad={() => setState('ready')}
          title="Sticker Embedded Procurement"
          sandbox="allow-same-origin allow-scripts allow-forms allow-popups allow-popups-to-escape-sandbox allow-top-navigation-by-user-activation"
          allow="payment; publickey-credentials-get; fullscreen"
        />
      )}
    </div>
  );
}

Graceful Degradation

Provide fallback options when integration fails:

function SuppliesModuleWithFallback() {
  const [integrationFailed, setIntegrationFailed] = useState(false);
  
  if (integrationFailed) {
    return (
      <div className="fallback-message">
        <h3>Supplies Module Unavailable</h3>
        <p>We're experiencing technical difficulties. Please:</p>
        <ul>
          <li>Try again in a few minutes</li>
          <li>Contact support: suyash@usesticker.com</li>
        </ul>
        <button onClick={() => setIntegrationFailed(false)}>
          Try Again
        </button>
      </div>
    );
  }
  
  return <StickerEmbed onError={() => setIntegrationFailed(true)} />;
}

Data Management

Use Your Internal IDs

Always use your internal identifiers for easy correlation:

// Good - uses your internal IDs
await setupOrganization({
  internalOrgId: organization.id,           // Your org ID
  internalUserId: user.id,                  // Your user ID
  shippingLocations: locations.map(loc => ({
    internalShippingLocationId: loc.id,     // Your location ID
    ...
  }))
});

// Later, for handshake
await handshake({
  internal_user_id: user.id                 // Same ID you used in setup
});

Handle Existing Users Gracefully

The setup endpoint returns 409 if user already exists—don’t treat this as an error:

async function ensureUserSetup(org, user) {
  try {
    const result = await setupOrganization(org, user);
    
    if (result.data.isNewOrganization) {
      console.log('New organization created');
    } else {
      console.log('User added to existing organization');
    }
    
    return result.data.profile.id;
  } catch (error) {
    // 409 means user already exists - that's fine!
    if (error.code === 'USER_ALREADY_EXISTS') {
      console.log('User already set up:', error.data.profileId);
      return error.data.profileId;
    }
    throw error;
  }
}

Testing

Integration Tests

Test your integration thoroughly:

describe('Sticker Integration', () => {
  it('should setup organization successfully', async () => {
    const result = await setupOrganization(mockOrgData, mockUser, mockLocations);
    
    expect(result.success).toBe(true);
    expect(result.data.profile.id).toBeDefined();
    expect(result.data.organization.id).toBeDefined();
  });
  
  it('should handle handshake and return session token', async () => {
    const result = await getHandshakeToken('test-user-123');
    
    expect(result.session_key).toBeDefined();
    expect(result.session_key).toHaveLength(64);
    expect(result.iframe_embed_url).toContain('session_key');
  });
  
  it('should retry on transient failures', async () => {
    mockAPI.failNextRequests(2);  // Fail twice, succeed third
    
    const result = await callStickerAPI(endpoint, options);
    
    expect(result).toBeDefined();
    expect(mockAPI.callCount).toBe(3);
  });
  
  it('should return user-friendly error for missing profile', async () => {
    mockAPI.returnError(404, { error: 'Profile not found' });
    
    const error = await callStickerAPI(endpoint, options).catch(e => e);
    const friendlyMessage = getUserFriendlyError(error);
    
    expect(friendlyMessage).not.toContain('404');
    expect(friendlyMessage).toContain('account');
  });
});

Use Sandbox Environment

Always test in sandbox first:

const config = {
  staging: {
    apiUrl: 'https://api.staging.usesticker.com/v1',
    apiKey: process.env.STICKER_STAGING_API_KEY
  },
  production: {
    apiUrl: 'https://api.usesticker.com/v1',
    apiKey: process.env.STICKER_API_KEY
  }
};

const env = process.env.NODE_ENV === 'production' ? 'production' : 'staging';
const stickerConfig = config[env];

Deployment Checklist

Before going live, verify:

Getting Help

Partner Support

Technical support for integration issues

Schedule Call

Book time with solutions engineers

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Get Started

Integration Guide

Advanced

Best Practices

Overview

Authentication & Security

Error Handling

Implement Retry Logic

Handle Rate Limiting

User-Friendly Error Messages

Performance Optimization

Don’t Cache Session Tokens

Preconnect to Sticker Domain

Monitor Performance

User Experience

Loading States

Graceful Degradation

Data Management

Use Your Internal IDs

Handle Existing Users Gracefully

Testing

Integration Tests

Use Sandbox Environment

Deployment Checklist

Getting Help

Partner Support

Schedule Call

Get Started

Integration Guide

Advanced

​Overview

​Authentication & Security

​Error Handling

​Implement Retry Logic

​Handle Rate Limiting

​User-Friendly Error Messages

​Performance Optimization

​Don’t Cache Session Tokens

​Preconnect to Sticker Domain

​Monitor Performance

​User Experience

​Loading States

​Graceful Degradation

​Data Management

​Use Your Internal IDs

​Handle Existing Users Gracefully

​Testing

​Integration Tests

​Use Sandbox Environment

​Deployment Checklist

​Getting Help

Partner Support

Schedule Call

Overview

Authentication & Security

Error Handling

Implement Retry Logic

Handle Rate Limiting

User-Friendly Error Messages

Performance Optimization

Don’t Cache Session Tokens

Preconnect to Sticker Domain

Monitor Performance

User Experience

Loading States

Graceful Degradation

Data Management

Use Your Internal IDs

Handle Existing Users Gracefully

Testing

Integration Tests

Use Sandbox Environment

Deployment Checklist

Getting Help